What does it take to change the culture of the fire service?

In this episode of Recovery Centered, Tim Roberto sits down with Captain Jim Heisler, an Army medic, fire captain, and advocate for first responder mental health. Jim shares how the loss of a mentor to suicide transformed the way he thinks about leadership, vulnerability, and supporting those who serve others.

Together they discuss:

Why first responder mental health requires cultural change—not just awareness
The lasting impact of losing a colleague to suicide Building trust before asking firefighters to seek help
Creating wellness programs that address mental, physical, and emotional health Leading the next generation through curiosity instead of command
Why great leaders invest in people before the mission
Why great leaders invest in people before the mission

Jim also reflects on his own commitment to lifelong learning, his pursuit of a PhD, and why leadership is ultimately about leaving the profession—and the people in it—better than you found them. Whether you’re a first responder, healthcare professional, leader, or someone supporting a loved one in public service, this conversation offers practical insight into resilience, purpose, and the courage to ask for help. If this conversation resonates with you or someone you know, don’t wait to reach out. Sometimes one conversation can change everything.